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Dealership insurance claims

Expert help when you need it

How to make a motor claim

What you need to get started

  • Details of the incident (such as the date, where the damage occurred, any other vehicles involved, and vehicle registration number(s)).
  • Details that let us identify any other drivers such as name, address and licence number (if available).
  • Supporting documents or images (if available).

How does it work?

With Allianz, you can make a motor claim online, or by contacting one of our dedicated claim specialists. Our claims specialists offer a wealth of experience. They understand how to get your vehicle repaired and back into your hands.

We’ll start by contacting you for any additional information and help plan next steps.

Depending on the incident and type of cover you have, we may organise to repair or replace your car, or pay out your claim.

We will then finalise your claim, to help keep you moving.

Make a motor claim at any time

Start your claim online or call 1300 139 664. We have a team available 24 hours, 7 days a week to assist you.
Submit a claim
1300 139 664

When a claim might not be paid

There are certain situations where your Allianz Motor Insurance claim may not be accepted. Make sure you check the Product Disclosure Statement and Policy Documents carefully for more information about the limits, exclusions and conditions which may apply.
View Allianz Motor Product Disclosure Statement

Premier Motor Insurance, Motor Insurance, and Compulsory Third Party (CTP) Insurance are provided by Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850, AFS Licence No. 234708.

Any advice here doesn’t take into account your objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision, consider the relevant Product Disclosure Statement (PDS) or Policy Wording, Supplementary PDS (where applicable) & PDS update (privacy notice). These, together with the relevant Target Market Determination, are available on this website.